We appreciate our customers for choosing us. We work very hard to provide a top service on our website and compensate for any downtime (by adding extra days to your account validity).
- If your account has been active for less than 3 Days or if you have not downloaded more than 10 files or 10GB of downloads, you are allowed to get a full refund only if our team approves it.
- If your account has been active for more than 3 Days, you can get a partial refund under following circumstances:
- Customer support isn't able to resolve your issues and more than 40% of the filehosts we support are offline.
- Your account was not banned due to sharing or abuse violations.
To get a refund, please create a support ticket explaining your situation, make sure to include your your transaction ID in the ticket.